Remember the necklaces I bought earlier this month? I received the package last night and to my horror I discovered that I had a completely different necklace than the coral one below:
The Hautelook.com policy for jewelry is a ‘no refund, no exchange‘ type deal, so I was anticipating a let down. But lo and behold, I called their customer service hotline and the girl on the phone was very understanding.
- I received a full refund to my credit card
- Free shipping to return the wrong necklace back to Hautelook in LA
- All in under 5 minutes!
Thanks Hautelook! I will definitely continue shopping there in the future!